POLICIES

RENTALS

Rental contracts are for a 3 day period. (ex. A rental contract would start on a Friday and then finish on a Monday). If you require more time for a rental contract, just ask!

DEPOSITS

A non refundable 50% deposit is required to secure your date and contract. Once a deposit is paid, the client may add to their contract but may not remove items. The remaining balance MUST be paid in full one week prior to the event.  

 

DAMAGES

A 35% damage deposit is required for ALL rental contracts. This is paid once the rentals are picked up or dropped off, and can be paid via cheque or cash. Once the rentals are returned and their condition is confirmed, the damage deposit will be returned to the client. Oliver Events will NOT deposit any money before speaking to a client and coming to an agreement.  However, the client is ultimately responsible for any damages to the rentals obtained while in their care, including damages caused by anyone else.  Beyond Repair means we have attempted every possible way to fix the item back to its original state, but with no success. If any item is deemed Beyond Repair, the client will need to replace that item at full cost. 

 

LINENS

We are very good at getting most stains out, however if after many attempts to clean an item with no success, the item will be deemed Beyond Repair.  Any holes or burns in any linens will count as Beyond Repair. Please return linens unwashed! Oliver Events will handle the laundering of all linens.

 

PICK UP & RETURN

Each client has the option to have Oliver Events deliver their rental items OR they can pick them up themselves. All rentals MUST be picked up in an enclosed vehicle or trailer. No exceptions! If the client opts to pick up the rentals themselves and shows up without an enclosed vehicle or trailer, Oliver Events reserves the right to withhold the rentals until the client is able to pick up the items with an enclosed vehicle.

 

DELIVERY

Oliver Events charges 1.15/KM for delivery each way. (once for delivery and once for pick up)

 

SET UP & TAKE DOWN SERVICES

Please contact us if you wish to reserve set up and take down services for your event.

 

PAYMENTS

We accept credit, cash or e - transfer. 

 

DESIGN CONSULTATION

We offer free, no obligation design consultations. Please contact us to arrange a meeting!